In Our Opinion

1. Demise of the Body Shop

Recent news reports have L’Oreal selling the Body Shop and looking for around £1billion for it. I remember Body Shop when it first launched. The vision and integrity of Anita Roddick was what stood the brand apart from everything else. She was one of the reasons I went in to the world of beauty, seeing the force for good that could come from this amazing industry. Strangely I have ended up living opposite her beautiful house nestled in the Sussex countryside. The Body Shop still has a rationale for being. But it needs someone to champion the brand, champion the causes and the beliefs that made the Body Shop the brand it was, the brand it could still be. Whoever buys it, give me a call as I know exactly how to make the brand fit and well for the 21st century.

2. United Airlines

Strap line .. Uniting the World. Well, uniting the world in uproar perhaps. The recent video footage of a passenger being bumped off a flight due to overbooking has shocked the world. And in this day of social media the footage has been shared endlessly. To make matters worse, the CEO has waded in via twitter and his response has angered people further. His response is a classic example of how not to deal with a crisis. When you’ve been caught, on film, treating your customers in this way the only option is to apologise unreservedly to the customer and to show how you are going to ensure that this sort of incident never happened again. Happily not a client of ours but if you want any crisis management advice United, you know where to find us.


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KilpatrickJune 28th 2017

✨ Excited to now be working with @haskhair! ✨ This Keratin Oil is perfect for keeping our hair under control on rainy days! 😌🙌🏻🙋

KilpatrickJune 26th 2017

In the news today: Holland & Barrett sold for £1.8bn to Russian billionaire https://t.co/gFzusAtTv2

KilpatrickJune 23rd 2017

Our @realtechniques team at the #powderbleu launch 🔹 A luxe, beautiful and blue collection by @pixiwoos & @nixiepixi1, coming to you soon! 🔹

KilpatrickJune 23rd 2017

RT @MonasEyes_: At the #RealTechniques dinner to launch their new #RoyalBleu brushes. Watch along on my Instagram Stories @MonasEyes_ https…

KilpatrickJune 23rd 2017

RT @JoGBLiving: Such a fab evening with these guys tonight - tap tap ❤️ @sas_phillips @kilpatrickteam #powderbleu https://t.co/LSHmZkhV8e

KilpatrickJune 23rd 2017

RT @Bryony_Blake: Last night I got to see the stunning new collection of brushes from @realtechniques! Thanks @Pixiwoos @KilpatrickTeam #po

KilpatrickJune 23rd 2017

RT @MonasEyes_: Watch my #InstagramStories @MonasEyes_ to see all the BTS of the #PowderBleu launch 💙 #Realtechniques @KilpatrickTeam @real

KilpatrickJune 22nd 2017
KilpatrickJune 21st 2017

#PowderBleu Preview tonight! Watch this space all you @realtechniques & @pixiwoos @nixiepixi1 fans out there!

KilpatrickJune 20th 2017

Celebrating @caudalie's award win for 'Best Facial Spritz' at the Best Beauty Awards by @stylistmagazine 👏🏻🍾🌟